Privacy Policy

1. Who We Are

Park2Afrika is a locally owned Tanzania tour operator providing wildlife safaris, Kilimanjaro climbing packages, Zanzibar holidays, day trips and tailor-made travel experiences.

For the purposes of this Privacy Policy, Park2Afrika is responsible for deciding why and how personal information submitted through this website is processed.

• Website: park2afrika.com
• Email: info@park2afrika.com
• Phone and WhatsApp: +255 755 734 298
• Country of operation: Tanzania

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number, WhatsApp number and country.
• Your preferred destinations, travel dates, group size, budget, accommodation preferences and travel interests.
• Messages, enquiries, feedback and correspondence sent through forms, email, telephone or WhatsApp.
• Booking information required to arrange accommodation, transport, park visits, climbing services or other travel activities.
• Technical information such as IP address, browser type, device type, operating system, pages viewed and approximate location.
• Cookie choices and information produced by website analytics or security tools.

After a booking is confirmed, we may request additional information reasonably necessary to deliver the trip. This may include passport details, nationality, emergency contact details, dietary requirements, accessibility needs or relevant health information for a climb or activity.

3. How We Collect Information

We may collect personal information when you:

• Complete a contact, booking or enquiry form on our website.
• Contact us by email, telephone, WhatsApp or another communication channel.
• Request a quotation, customised itinerary or travel recommendation.
• Confirm a booking or provide information needed for travel arrangements.
• Browse our website, accept cookies or interact with embedded services.

We may also receive limited information from travel agents, group organisers, family members or other people arranging a trip on your behalf. Anyone providing another person’s information should have authority to do so.

4. How We Use Your Information

We use personal information only for relevant business and travel purposes, including to:

• Respond to questions and prepare quotations or suggested itineraries.
• Arrange and manage safaris, accommodation, transfers, climbs, excursions and related services.
• Communicate changes, confirmations, reminders and important travel information.
• Provide customer support before, during and after a journey.
• Meet legal, accounting, safety, insurance or regulatory requirements.
• Protect our website, investigate misuse and prevent fraud or spam.
• Understand website performance and improve our services.
• Send marketing information where you have agreed to receive it or where otherwise permitted by law.

Where consent is required, you may withdraw it by contacting us. Withdrawing consent does not affect processing that was lawful before the withdrawal.

5. When We Share Information

We do not sell personal information. We may share only the information reasonably needed with service providers involved in arranging or operating your trip, such as:

• Hotels, lodges, camps and other accommodation providers.
• Safari guides, drivers, mountain crews and activity providers.
• Transport companies, airlines or transfer providers where applicable.
• National parks, conservation areas, permit authorities and government agencies.
• Payment, accounting, website hosting, email, analytics, security or technology providers.
• Professional advisers, insurers or public authorities where disclosure is legally required.

These organisations may process information under their own privacy policies or under contractual obligations applicable to the service they provide.

6. International Data Transfers

Some travellers, service providers or technology systems may be located outside Tanzania. As a result, personal information may be transmitted or stored in another country when necessary to respond to an enquiry, operate the website or arrange a travel service.

Where international transfers occur, we take reasonable steps to use appropriate service providers and safeguards consistent with applicable data-protection requirements.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, booking administration, accounting, dispute resolution, safety and legal compliance.

Unsuccessful enquiries may be deleted or anonymised when they are no longer needed. Booking and financial records may be retained for longer where required by law or legitimate business record-keeping obligations.

8. How We Protect Information

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No website, email system or internet transmission can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unencrypted or public communication channels.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to keep pages working, remember preferences, improve security, measure website use and understand which content visitors find useful.

Types of cookies that may be used

• Essential cookies: required for basic website operation and security.
• Preference cookies: remember settings or choices.
• Analytics cookies: help us understand website traffic and performance.
• Third-party cookies: may be set by embedded maps, videos, social media or other external services.

You may control cookies through the website consent tool, where available, and through your browser settings. Blocking some cookies may affect website functionality.

10. Your Privacy Rights

Subject to applicable law, you may request to:

• Know whether we hold personal information about you.
• Access personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of information where there is no lawful reason to retain it.
• Object to or request restriction of certain processing.
• Withdraw consent where processing depends on consent.
• Request a copy or transfer of eligible information in an appropriate format.
• Complain about how your information has been handled.

We may need to verify your identity before processing a privacy request. Some rights may be limited where information must be retained to meet legal, contractual, safety or legitimate record-keeping obligations.

11. Children’s Privacy

Our travel services may include family trips, but children should not submit booking or contact information independently. A parent, guardian or authorised adult should provide any information required for a child’s travel arrangements.

We process children’s information only where reasonably necessary to arrange a family journey, meet safety requirements or provide an age-appropriate service.

12. Third-Party Websites and Services

Our website may link to external websites or services, including WhatsApp, accommodation providers, maps, social platforms and travel partners. Park2Afrika does not control the privacy practices of those third parties.

Review the privacy policy of an external service before providing personal information through it.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, legal requirements or data-handling practices change. The revised version will be published on this page with a new “Last updated” date.